Existing-Order Resolution

New ordering and payment are unavailable. This page records how an existing-order mismatch is reviewed and the remedies that are not automatically promised.

Recorded state first

The stored payment state, supplier state, delivered quantity, and any prior wallet credit are reviewed before another transition or credit can occur.

Possible resolution

Depending on the recorded state, a correction, re-dispatch, internal wallet credit, or another available remedy can be considered. A remedy is not selected solely from a browser return page or an unverified message.

No automatic original-tender return

The current application does not publish an automatic promise to return funds to the original payment method. An internal wallet credit is not the same as an original-tender refund. Mandatory rights under applicable law remain unaffected.

No refill or retention promise

A completed order has no published replacement, refill, or retention promise. The relevant platform controls later filtering, removal, and count changes.

No outcome promise

No delivery time, ranking, reach, revenue, account-safety, or platform outcome is promised. The relevant platform controls its policies, filtering, counts, and restrictions.

How to request review

Use the contact form and include the existing order reference. Do not send a password, login code, or full payment-card details.